FAQ

Frequently Asked Questions (FAQ)

What is Dugout Gear?

Dugout Gear is a premium apparel and gear brand inspired by the game, the grind, and the culture around baseball. We design products for players, fans, and anyone who lives the lifestyle.

Do you offer returns or exchanges?

No. All sales are final.
We do not accept returns or exchanges for any reason, including incorrect sizing or change of mind. Please review our sizing and product details carefully before placing your order.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within [7] days of delivery at [contact@dugoutgear.com] with:

Your order number
A brief description of the issue
Clear photos of the item

If approved, we may offer a replacement or store credit at our discretion.

What if I receive the wrong item?

If we made an error and sent the wrong item, contact us within [7] days of delivery. We’ll make it right.

Can I cancel or change my order?

Orders cannot be canceled or changed once they have been processed. Please double-check your shipping address, size, and order details before completing checkout.

How long does shipping take?

Shipping times vary based on your location and order volume. Estimated delivery times are shown at checkout, but please note these are estimates and not guaranteed.

Once your order ships, you’ll receive a confirmation email with tracking information.

Do you ship internationally?

[Yes / No — update as needed.]
If international shipping is available, customers are responsible for any customs duties, taxes, or fees.

What if my package is marked delivered but I didn’t receive it?

Once a package is marked as delivered by the carrier, Dugout Gear is not responsible for lost or stolen packages. We recommend checking with neighbors or contacting the carrier directly.